Renewals for Customer Success Professionals

Retention is the foundation of sustainable growth. For B2B companies operating in the subscription economy, renewals are critical to success. This guide will give you the insights and tools needed to master the renewal process and drive lasting results. 

What’s Inside the Guide:

• The Role of Customer Success in Renewals: Learn how collaboration between Customer Success and Sales minimizes friction and drives retention.

• The Four Stages of the Renewal Process: From onboarding to renewal, discover strategies to engage and retain customers at every step.

• Customer Renewal Best Practices: Proven techniques to champion renewals from day one and tackle challenges proactively.

• Tracking and Forecasting Renewals: Get actionable advice on using data to forecast outcomes and identify at-risk customers.

• Customer Success Renewal Playbook: Build a proactive strategy that ensures renewals and opens doors for expansion.

• Tools & Software: Explore platforms to streamline renewals, automate reminders, and scale your process efficiently.